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| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Logistics and distribution - Sourcing and procurement - Inventory management - Supply chain design and strategy |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) - Lean operations and waste elimination - Six Sigma methodology |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Master Production Schedule (MPS) - Aggregate planning - Just-in-Time (JIT) and Kanban systems |
1. Which formula would compute process velocity?
A) Output / input
B) Actual output / standard output
C) Throughput time / value-added time
D) Time a resource is used / time a resource is available
2. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
A) They may resist training on new machines.
B) They are experts in their field.
C) They may have suggestions for improving the operation.
D) They know how an operation has always been done with no need to change.
3. Which role do third-party logistics providers play in the supply chain?
A) Tier two distributors
B) External distributors
C) Tier three distributors
D) Internal distributors
4. Which two statements are true about effective capacity?
Choose 2 answers
A) An effective capacity is lower than design capacity.
B) An effective capacity is a temporary measure used to achieve design capacity.
C) An effective capacity is a permanent measure used to achieve design capacity.
D) An effective capacity maintains a minimum output rate under normal conditions.
5. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Current economic conditions
B) Software development
C) Production capacity
D) Capacity planning
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: D |
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