HP Selling HP Business Service Management Solutions : HP2-N49

  • Exam Code: HP2-N49
  • Exam Name: Selling HP Business Service Management Solutions
  • Updated: Aug 23, 2026
  • Q & A: 50 Questions and Answers

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About HP Selling HP Business Service Management Solutions : HP2-N49 Exam

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Service Management Fundamentals- Business Service Management concepts
  • 1. Business-driven IT management
  • 2. IT service lifecycle
  • 3. Business value of BSM
Topic 2: HP Solution Positioning- Selling HP BSM solutions
  • 1. Competitive differentiation
  • 2. Value proposition
  • 3. Return on investment messaging
Topic 3: Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Risk and compliance considerations
  • 3. Operational challenges
Topic 4: Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Opportunity identification
  • 2. Cross-selling and upselling
  • 3. Objection handling
  • 4. Solution mapping
Topic 5: Solution Integration- Integration within HP software portfolio
  • 1. Reporting and analytics
  • 2. Service management integration
  • 3. Automation and orchestration
Topic 6: HP Business Service Management Portfolio- HP BSM solution components
  • 1. Service health and availability
  • 2. Infrastructure monitoring
  • 3. Application Performance Management
  • 4. Event and operations management

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A. performance and metric-gathering service plug-ins
B. stream-based event correlation
C. run time service model
D. transaction-based event correlation


Question 2

Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)

A. increased IT Network Operations Center efficiency
B. application performance issues
C. reduced down time and mean time to resolve (MTTR)
D. silo busting
E. management of physical and virtual environments
F. real-time compliance enforcement
G. data analytics


Question 3

Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?

A. Service Health Reporter
B. Vertica
C. Service Health Analyzer
D. Run time service model


Question 4

With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A. director of applications support
B. director of performance testing
C. director of mobile applications
D. director of service management


Question 5

What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A. return on investment
B. assured IT Infrastructure uptime
C. vendor and tool consolidation
D. lowering total cost of ownership
E. operational and capital expense reduction
F. reduction in event rates


Solutions:

Question 1
Answer: C
Question 2
Answer: A,C,D
Question 3
Answer: B
Question 4
Answer: A
Question 5
Answer: A,B,E

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