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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A) Headline
B) Input Block
C) Step
D) Text Area

2. which of the following are Integration Procedure Actions?

A) Email
B) PDF
C) OmniScript
D) Type Ahead

3. A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A) DataRaptor Load
B) OmniScript
C) Integration Procedure
D) DataRaptor Turbo Extract
E) FlexCard

4. Which OmniStudio tool can be used to invoke scheduled jobs?

A) DataRaptor Load
B) Integration Procedure
C) Calculation Procedure
D) DataRaptor Extract

5. When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

A) They can retrieve Salesforce data from multiple objects faster.
B) They future-proof your front-end design.
C) They combine multiple actions into a single server call.
D) They enable better usability in digital interactions.

Solutions: