EXIN ITIL Foundation : ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which process is responsible for providing the rights to use an IT service?

A. Incident management
B. Request fulfillment
C. Access management
D. Change management

Question 2

Which one of the following generates demand for services?

A. Patterns of business activity (PBA)
B. Infrastructure trends
C. Service level agreements (SLA)
D. Cost of providing support

Question 3

What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A. An emergency change
B. A request for change
C. An alert
D. An emergency event

Question 4

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

A. Service configuration
B. Service operation
C. Service transition
D. Service design

Question 5

Which one of the following can help determine the level of impact of a problem?

A. Standard operating procedures (SOP)
B. Definitive media library (DML)
C. Configuration management system (CMS)
D. Statement of requirements (SOR)

Solutions: