EXIN ISO / IEC 20000 Foundation : ISO20KF

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

Question 1

How should the requirements for Service Continuity and Availability be identified?

A. This should be made up from Service requirements and Service Level Agreements (SLAs) if available.
B. This should be calculated based upon historical data for major Incidents and their consequences for the organization.
C. This should be identified based upon the business priorities, Service Level Agreements (SLAs) and assessed risks.
D. This should be done on the basis of Customer satisfaction investigations, so that the real user need can be clearly identified.

Question 2

Who or what should always be informed in case a Release is rejected, delayed or cancelled?

A. Business Relationship Management
B. Incident Management
C. Change Management
D. the Senior Management representative

Question 3

What level of Capacity is targeted by Capacity Management?

A. sufficient Capacity to meet current demands only
B. sufficient Capacity to meet all development and operational requirements
C. sufficient Capacity to meet agreed current and future demands
D. sufficient Capacity to meet all current and future demands

Question 4

What can be improved by achieving quality objectives?

A. effectiveness of the service
B. relationship with interested suppliers
C. relationship with unauthorized parties
D. personal satisfaction of the Configuration Manager

Question 5

A group of activities within Release Management is roll-out, distribution and installation. What should be ensured as part of these activities?

A. Redundant products, services and licenses are decommissioned.
B. The Release is tested to the satisfaction of the Customers.
C. Changes are scheduled based upon priority and risk.
D. Contingency and back-out plans are available.

Solutions: