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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation : 6201-1
- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Updated: Sep 07, 2026
- Q & A: 55 Questions and Answers
About Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation : 6201-1 Exam
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System (CMS) | - CMS administration and maintenance - ACD reporting and historical data - CMS architecture and connectivity |
| Integration and Troubleshooting | - Network and system diagnostics - CM and CMS connectivity setup - Logging and system verification |
| Contact Center Configuration | - Call distribution strategies (e.g., BSR) - Agent and skill administration - Routing policies and call handling |
| Avaya Aura Communication Manager Fundamentals | - Call processing and routing - Administration and configuration basics - System architecture and components |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
- A. Skill
- B. Split
- C. Agent
- D. Vector
Answer: B
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Question #2
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
- A. Use CMS to perform the bulk administration of telephone sets and buttons.
- B. Create a template telephone set and use the duplicate station xxxx CM SAT command
- C. Use the add station next CM SAT command to program each telephone set and assign buttons
- D. Create a template telephone set and use the qcopy station xxxx CM SAT command
Answer: B
Question #3
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
- A. Voice over IP
- B. Local Announcements
- C. Music-on-hold
- D. Integrated Announcements
Answer: C,D
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Question #4
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
- B. Tape backup is called CMSADM, while network backup is referred as Maintenance.
- C. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- D. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
Answer: A
Question #5
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
- B. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- D. From Solaris login as root and use the date command
Answer: D
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