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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

2. How are HP Care Pack Services sold?

A) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
B) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
C) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
D) They are available as a contractual service and can be sold at any time as a standard SKU offering

3. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How do you decide when to acquire or retire the company's personal systems?
B) Do you currently have a security strategy in place for your PCs and other devices?
C) What percentage of your budget is allocated to new hardware acquisition?
D) How do you deal with hardware support when employees are working remotely?
E) What does the company's roadmap for growth over the next ten years look like?
F) How much employee productivity is lost to device downtime due to failure or damage?

4. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
B) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
C) At the time designated in the customer's service level agreement for implementing the customer's request for changes
D) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions

Solutions: