SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C_PXSUP_90

  • Exam Code: C_PXSUP_90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Aug 18, 2026
  • Q & A: 80 Questions and Answers

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About SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C_PXSUP_90 Exam

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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionWeightObjectives
Incident Management Fundamentals20%- Support Process Overview
  • 1. Business hours and SLA configuration
    • 2. Response and escalation procedures
      • 3. Message lifecycle and status management
        - SAP Support Infrastructure
        • 1. SAP Notes and Knowledge Base search
          • 2. Connecting to SAP Global Support
            • 3. SAP Solution Manager Work Centers
              ABAP System Analysis & Troubleshooting40%- ABAP Workbench & Dictionary
              • 1. Screen processing (PAI/PBO) and system fields
                • 2. Transactions SE80, SE11, SE16, SM30
                  • 3. Data Dictionary objects and attributes
                    - Error & Performance Analysis
                    • 1. System logs: SM21, ST11, SM13, SM12
                      • 2. Traces: SQL Trace, ABAP Trace, ST05
                        • 3. Debugging techniques and runtime analysis
                          Advanced Support Tools & Procedures15%- SAP Note Implementation
                          • 1. Correction instruction application
                            • 2. Transaction SNOTE usage
                              - Collaboration & Reporting
                              • 1. Support reporting and documentation
                                • 2. Updating messages with SAP
                                  SAP Business All-in-One Support25%- Application-Specific Support
                                  • 1. Customizing and transport management
                                    • 2. System monitoring and health checks
                                      • 3. Incident handling for preconfigured business processes

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
                                        Where can the business hours be maintained for each customer organization?

                                        A) Call the transaction SPRO.
                                        B) Call the transaction BUS_HOU.
                                        C) Call the transaction BP and open the business partner of type Organization.
                                        D) Call the transaction BUSINESS_HOURS.


                                        2. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)

                                        A) In the function key settings of the Menu Painter
                                        B) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
                                        C) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
                                        D) In the element list of the Screen Painter


                                        3. Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)

                                        A) Message server
                                        B) Message maintenance (SE91)
                                        C) Business Server Pages
                                        D) ABAP debugger


                                        4. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)

                                        A) The Include programs of the program (for example, Top-Include).
                                        B) The authorizations required to execute a program.
                                        C) The database tables that are accessed by the program.
                                        D) The data objects used by the program.


                                        5. You have picked a message from the queue. What will be your next steps? (Choose two)

                                        A) Get a thorough understanding of the issue from the information given in the message.
                                        B) Try to guess what the customer 'might' want to have.
                                        C) Ask the customer for user and password.
                                        D) Search for notes and confirmed messages.


                                        Solutions:

                                        Question # 1
                                        Answer: C
                                        Question # 2
                                        Answer: B,C
                                        Question # 3
                                        Answer: B,D
                                        Question # 4
                                        Answer: A,D
                                        Question # 5
                                        Answer: A,D

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