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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 15% | - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes - Reporting and analytics for public sector |
| Topic 2: Public Sector Data Model | 20% | - Service territory and location-based services - Permit and license object relationships - Constituent and household data model - Case and investigation management |
| Topic 3: Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Topic 4: Implementation Considerations | 20% | - Data migration considerations - Security and compliance requirements - Integration patterns for government systems - User adoption strategies |
| Topic 5: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Topic 6: Government Community Cloud | 20% | - Constituent engagement features - Case management for government - Permitting and licensing capabilities - GCC features and capabilities |
1. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?
A) Create summary reports grouped by application stage and display them in dashboards
B) Export data every afternoon into spreadsheets
C) Build nightly Batch Apex reports
D) Create separate list views for every processing stage
2. Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?
A) Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
B) Create OmniOut components and deploy them to the existing Help Center experience site.
C) Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
3. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?
A) Emergency Hotspots
B) Emergency Requests Overview
C) Global Emergency View
D) Visits
4. A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
A) Build a digital experience site using the Help Center template based on the agency's requirement
B) Leverage prebuilt Emergency Service Request flow.
C) Create a custom Case Record Type and leverage a prebuilt Contact Support Form
D) Build a digital experience site using pre-configured emergency response management (ERM) specific template
5. What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
A) Budget Plan
B) Functional requirements specification (FRS)
C) User Stories
D) Marketing Plan
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: B,D | Question # 5 Answer: B,C |
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