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Microsoft Dynamics 365 Fundamentals (CRM) : MB-910
- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Updated: Aug 04, 2026
- Q & A: 161 Questions and Answers
About Microsoft Dynamics 365 Fundamentals (CRM) : MB-910 Exam
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Certification Topics Microsoft MB-910 Certification Exam
Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Describe Dynamics 365 Field Service (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Project Operations (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Sales (15-20%)
For more info read reference:
Microsoft MB-91 Certification Reference
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Integration with Copilot - Lead generation and qualification - Capabilities and use cases - Event management features - Marketing forms, pages, and segments |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Mobile app and offline functionality - Work order lifecycle and resource management - Inventory and asset management |
| Topic 3: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Unified service desk and channels - SLA and routing rules - Knowledge base and entitlements - Case management lifecycle |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Data management and reporting basics - Common features and navigation - Security and access control - Overview of Copilot in customer engagement |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Core capabilities and business scenarios - Business process flows |
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