Peoplecert ITIL V3 Foundation : CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A) Service Strategy
B) Service Operation
C) Service Design
D) Continual Service Improvement

2. Which Service Design process makes the most use of data supplied by Demand Management?

A) Capacity Management
B) Service Catalogue Management
C) IT Service Continuity Management
D) Service Level Management

3. Match the following activities with the Deming Cycle stages
1.Monitor, Measure and Review
2.Continual Improvement
3.Implement Initiatives
4.Plan for Improvement

A) 4 Plan, 3 Do, 1 Check, 2 Act
B) 2 Plan, 3 Do, 4 Check, 1 Act
C) 3 Plan, 2 Do, 4 Check, 1 Act
D) 1 Plan, 2 Do, 3 Check, 4 Act

4. Which of the following activities is be performed by access management?

A) Managing the rights to use a service or group of services
B) Managing access to the service desk
C) Providing physical security for staff data centers and other buildings
D) Managing access to computer rooms and other secure locations

5. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

A) Change Management
B) Event Management
C) Service Level Management
D) Problem Management

Solutions: