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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure location where definitive hardware spares are held
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A database that contains definitions of all media CIs
D) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected

2. Which one of the following do technology metrics measure?

A) Processes
B) Components
C) Customer satisfaction
D) The end-to-end service

3. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) Neither of the above
B) 1 only
C) Both of the above
D) 2 only

4. Which one of the following can help determine the level of impact of a problem?

A) Standard operating procedures (SOP)
B) Definitive media library (DML)
C) Configuration management system (CMS)
D) Statement of requirements (SOR)

5. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) Amongst the duties of the ECAB is the review of completed emergency changes
C) The ECAB will be chaired by the IT director
D) The ECAB considers every high priority request for change

Solutions: