EXIN ITIL 4 Foundation : ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice includes management of workarounds and known errors?

A) Problem management
B) Incident management
C) Service configuration management
D) Monitoring and event management

2. How can service consumers contribute to risk mitigation?

A) By ensuring that the service provider has configured correctly its resources
B) By controlling the specific level of risk on the service provider's behalf
C) By being fully aware of their own requirements for the service
D) Through the provision of services according to predefined needs

3. Which is part of the 'focus on value' guiding principle?

A) Identifying activities that can be achieved in smaller iterations
B) Reducing the number of steps in the customer experience
C) Assessing services to identify parts that can be reused
D) Understanding what services help the service consumer

4. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A) Service desk
B) Service level management
C) Monitoring and event management
D) Relationship management

5. What is a user?

A) The role that uses services
B) The role that authorizes budget for service consumption
C) The role that directs and controls an organization
D) The role that defines the requirements for a service

Solutions: