IBM Business Partner SaaS Support Mastery Test v1 (P9560-043日本語版) : P9560-043日本語

The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Identify known errors and provide resolution to End User
• Logging all calls
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Managing End User satisfaction issues
• Obtaining additional information for debugging
• Having committed responses times
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• confirming next steps in problem investigations
• Managing cases from the first call through to resolution
• As feasible providing solutions, workarounds or fixes for errors / problems
• Have and maintain a system
• Implement solution, workaround or fix, as provided by IBM.
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• All communication with your End User
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Include the Technical Support as specified in the applicable
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Setting realistic expectations
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• Assigning severity
• Providing regular status updates,
• Tracking customer incidents / cases

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Reference: https://www.ibm.com/certify/mastery?id=P9560-043

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For more info read reference:

IBM P9560-043 Official Certification Site

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Software Support Portal Severity Levels
• Overview of Support through the Software Support Portal
• Software Support Portal Knowledgebase
• Software Support Portal
• Where to go for Level 2 Support
• Level 1 Support: Business Partner Responsibilities
• SaaS Support Portal Escalation Process
• End User Responsibilities
• Overview of Dealing with Problems
• Software Support Portal Escalation Process
• Objective of IBM Support
• Level 2 Support: IBM Responsibilities
• Support Roles and Responsibilities
• SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• SaaS Support Portal Knowledgebase
• SaaS Support Portal Severity Levels

IBM P9560-043日本語 Exam Syllabus Topics: