Pegasystems Certified Pega Decisioning Consultant 24 : PEGACPDC24V1

  • Exam Code: PEGACPDC24V1
  • Exam Name: Certified Pega Decisioning Consultant 24
  • Updated: Aug 27, 2026
  • Q & A: 0 Questions and Answers

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About Pegasystems Certified Pega Decisioning Consultant 24 : PEGACPDC24V1 Exam

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Policies12%- Customer journeys
  • 1. Manage customer journey rules
    - Policy definition
    • 1. Create engagement strategy
      • 2. Define engagement policies
        Topic 2: Next-Best-Action Concepts12%- Starting population & optimization
        • 1. Optimize next-best-action strategy
          • 2. Define starting population
            - Customer engagement principles
            • 1. Customer engagement blueprint
              • 2. Always-on outbound concepts
                • 3. Optimize customer value in contact center
                  • 4. One-to-one customer engagement
                    Topic 3: AI and Arbitration8%- Decisioning logic
                    • 1. Business levers for prioritization
                      • 2. Action prioritization with AI
                        • 3. Action arbitration
                          Topic 4: Channels10%- Real-time engagement
                          • 1. Create real-time container
                            • 2. Real-time containers
                              - Outbound & integrations
                              • 1. Third-party action distribution
                                • 2. Send offer emails
                                  Topic 5: Business Agility in 1:1 Engagement10%- Operational updates
                                  • 1. Launching new offers
                                    • 2. Updating existing actions
                                      - Change management
                                      • 1. Change request lifecycle
                                        • 2. Agility in engagement projects
                                          Topic 6: Contact Policy and Volume Constraints13%- Exposure control
                                          • 1. Outbound contact limits
                                            • 2. Avoid overexposure of actions
                                              Topic 7: Decision Strategies25%- Strategy design
                                              • 1. Understand strategy flows
                                                • 2. Create decision strategies
                                                  - Business rules
                                                  • 1. Credit score-based strategies
                                                    • 2. Eligibility rules using risk segments
                                                      Topic 8: Actions and Treatments12%- Offer presentation
                                                      • 1. Present single offer on web
                                                        - Action management
                                                        • 1. Define and manage customer actions
                                                          • 2. Define actions for outbound channels

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