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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archivers far ACD1 and ACD2 have not complete yet.
B) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C) The nightly backup was in contention far the nightly archiver for ACD3.
D) The nightly archiver for ACD3 failed to run successfully.

2. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) emssve change authorizations; make needed changes to authorization
B) All changes are made in the CM using the change cam proc screen
C) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Only the switch release in the CMS needs to be changed to CM6.

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) Agent Login ID farm
C) Vector farm
D) VDN farm

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) Monitor variables
B) display variables
C) List trace variables
D) list usage variable

Solutions: