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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Agent
C) Administrator
D) Supervisor

2. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) IP address
B) Host ID
C) MAC address
D) Customer name

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Interaction Center
B) Call Back Automated
C) Proactive Outreach Manager
D) Avaya Work Force Optimization Select

4. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Local WebLM license file
B) Remote license file
C) Standby License Manager
D) Remote WebLM server

5. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Lync Server are not supported.
B) Different Presence client software are supported on Avaya Agent Desktop.
C) Microsoft Skype Server are not supported.
D) Agent Desktop does not support co-resident Skype for Business client software.

Solutions: