Unique Top-selling C-C4H510-21 Exams - New 2023 SAP Pratice Exam
SAP Certified Application Associate Dumps C-C4H510-21 Exam for Full Questions - Exam Study Guide
NEW QUESTION 50
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Write an e-mail to your implementation partner.
- B. Write a message to SAP via social media.
- C. Report an incident in SAP Service Cloud and forward to the provider.
- D. Report an incident in SAP Service Cloud and forward to the requester.
Answer: C
NEW QUESTION 51
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.
- A. Registered product
- B. Maintenance plan
- C. Warranty
- D. Product
- E. Text
Answer: A,D,E
NEW QUESTION 52
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Contracts
- C. Customer
- D. Service request
Answer: B,C
NEW QUESTION 53
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business user
- B. Employee
- C. Business role
- D. Service agent
Answer: B
NEW QUESTION 54
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Create numeric ranges for customers
- B. Activate Registered Products in Scoping
- C. Create customer records
- D. Create an Installed Base
Answer: B,D
NEW QUESTION 55
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. Opening the main ticket allows you to see all of the connected sub-tickets.
- B. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- C. You can change the status of multiple sub-tickets from the main ticket.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
Answer: A,C
NEW QUESTION 56
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
- A. Set up an approval process.
- B. Activate Live Activity Configuration.
- C. Define a template.
- D. Create a customer and assign an e-mail address.
Answer: C,D
NEW QUESTION 57
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Maintenance plan
- B. Service category
- C. Document types
- D. Priority
Answer: A
NEW QUESTION 58
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.
- A. No additional authorization concept is required
- B. Existing reports can be reused
- C. Real-time data access
- D. Offline access is available
- E. No security issues with mashup outside of corporate network
Answer: B,C,D
NEW QUESTION 59
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. SLA determination
- C. Data Workbench
- D. Ticket routing rule
Answer: D
NEW QUESTION 60
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. The question related to SLAs must be activated in project scoping.
- C. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- D. A workflow rule has to be scheduled to trigger the determination.
Answer: A,C
NEW QUESTION 61
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Online Maintenance
- B. Mass Change Account Data
- C. Data Workbench
- D. Workflow With Action Account Creation
Answer: A,C
NEW QUESTION 62
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Custom reports
- B. Interactive dashboards
- C. Web service message monitoring
- D. Standard reports
- E. Inner join data sources
Answer: A,C,D
NEW QUESTION 63
How can you restrict access to Product View?
- A. Territories
- B. Service Unit of Employee
- C. Sales Data of Employee
- D. Employee
Answer: C
NEW QUESTION 64
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Select the relevant scoping item.
- B. Use the Subticket tabstrip to add a ticket.
- C. Execute an action for grouping tickets.
- D. Maintain the ticket hierarchy.
- E. Define a multi-step approval process.
Answer: A,B,D
NEW QUESTION 65
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