Sales-Cloud-Consultant Exam Dumps Pass with Updated 2025 Certified Exam Questions
Sales-Cloud-Consultant Exam Questions - Real & Updated Questions PDF
NEW QUESTION # 28
Your org-wide defaults for access rights to Price Books are set to "Use", but only Sales Reps should have access to Price Books. What should be your first step?
- A. Change the org-wide default setting to "View Only"
- B. Change the Sales Reps' access rights to "Use'
- C. Leave the org-wide default setting, but change the Sales Reps' access rights
- D. Change the org-wide default setting to "No Access"
Answer: D
NEW QUESTION # 29
Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals?
Choose 2 answers
- A. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals
- B. Use an assignment rule to notify product managers when opportunities are updated
- C. @mention product managers in chatter posts on relevant sales deals
- D. Create a chatter group to share product information with sales team, product managers, and customers
Answer: B,D
NEW QUESTION # 30
AW Computing just added the "Total Converted Leads in Hierarchy" roll-up summary field to all campaign page layouts. However, the administrator cannot see the new field on a campaign record. What else needs to be configured to see this field?
- A. Select the "Create" permission for the Campaigns object
- B. Select the "Marketing User" checkbox
- C. Set the org-wide defaults for the Campaign object to "Public Full Access"
- D. Make the field visible using field-level security
Answer: D
NEW QUESTION # 31
Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?
- A. Background
- B. Terms and Conditions
- C. Scope
Answer: C
Explanation:
The Scope section of a Statement of Work (SOW) is where the consultant should detail who will be responsible for training users on new features and how the training will be delivered. The Scope section outlines the specific tasks, deliverables, and responsibilities of both the consulting team and the client.
Including detailed information about the training plan, including trainers, training methods, schedules, and any materials to be used, ensures that both parties have a clear understanding of the training expectations and responsibilities.
NEW QUESTION # 32
Which best describes the Salesforce Automation feature "Activities"?
- A. Allows to better automate the sales methodology.
- B. Makes sure we recognize those involved in the sales process.
- C. Identifies key stakeholders from the buy side.
- D. Enforces the business process.
- E. Determines the sales stages of an organization.
- F. Ensures that we are tracking our progress towards the desired states.
Answer: F
NEW QUESTION # 33
Your sole focus, when working with a client on data management, should be on initial data migration.
- A. True
- B. False
Answer: B
NEW QUESTION # 34
The sales management team at Universal Containers wants to monitor the progress of high-value sales deals
and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a
consultant recommend to meet these requirements? Choose 2 answers:
- A. Use opportunity update reminders.
- B. Enable Chatter feed on similar opportunities.
- C. Allow Chatter feed tracking on opportunities.
- D. Enable Big Deal Alerts.
Answer: C,D
NEW QUESTION # 35
A consultant has successfully deployed Sales Cloud at Cloud Kicks.
What is the final step in completing an engagement?
- A. Validate the implementation.
- B. Activate users in the system.
- C. Obtain stakeholder sign-off.
Answer: C
Explanation:
The final step in a Salesforce Sales Cloud implementation engagement is to obtain stakeholder sign-off. This step is essential as it signifies formal acceptance from the client that the implementation meets the agreed- upon requirements and project objectives. Sign-off indicates that stakeholders are satisfied with the deployment and that the project is ready for closure.
Activating users and validating the implementation are important tasks but occur earlier in the deployment process. Obtaining sign-off ensures all project deliverables have been met and that the consultant can officially conclude the engagement.
Salesforce Documentation References:
* Project Closeout and Sign-off
* Implementation Engagement Checklist
NEW QUESTION # 36
Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain. How should the Consultant meet this requirement?
- A. Enable the View All Child Contacts feature.
- B. Navigate to the Account hierarchy page to view all related Contacts.
- C. Create a report to display all related Contacts.
- D. Navigate to the default Contact Hierarchy Lightning Component on the parent Account.
Answer: C
NEW QUESTION # 37
Nothern Trail outfitters (NTO) consumer business has grown to more than 500,00 contacts. NTO stores all individual consumer contacts under a single account called 'Consumer'. Mass updates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. Which two actions should be recommended to improve performance?
- A. Add an index to the account field on the contact object
- B. Ensure that no single account has more than 10,000 contacts
- C. Enable person accounts and migrate the contact data
- D. Remove the account assignment for all contacts
Answer: B,C
NEW QUESTION # 38
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certainstages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
- A. Entitlements and Milestones
- B. Case Assignment
- C. Case Escalation
- D. Salesforce Console
Answer: A
NEW QUESTION # 39
The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks.
The sales team needs to create and edit leads, contacts, and opportunities with ease.
Which two features should the consultant recommend for the sales team to use?
Choose 2 answers
- A. Lightning Mobile Component
- B. Quick Actions
- C. Einstein Activity Capture
- D. Mobile Smart Actions
Answer: B,D
NEW QUESTION # 40
It is unclear how the money spent on marketing campaigns is helping Universal Containers grow its sales business. What is the best way for Universal Containers to capture a return on investment?
- A. Determine the number of opportunities generated by each campaign.
- B. Track the value of closed won opportunities generated by each campaign.
- C. Determine the number of activities created by sales related to a campaign.
- D. Count the number of leads generated from each campaign.
Answer: B
NEW QUESTION # 41
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.
What should the consultant utilize to present the information?
- A. Business Process Map
- B. System Landscape Diagram
- C. Sales Architecture Map
- D. Entity Relationship Diagram
Answer: A
Explanation:
Explanation
The best way for the consultant to present the information about how sales reps use Salesforce to work a deal is to utilize a Business Process Map. This map will provide an overview of the process, and can be used to explain how each step of the process works. Additionally, a Business Process Map can also be used to identify areas of optimization and improvement, as well as to document any changes that need to be made. A Sales Architecture Map, System Landscape Diagram, and Entity Relationship Diagram are not suitable for this purpose.
NEW QUESTION # 42
Once you save a PDF quote, the file is automatically emailed to the customer.
- A. True
- B. False
Answer: B
NEW QUESTION # 43
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
- A. Agent utilization
- B. Number of calls offered
- C. Schedule adherence
- D. Quality monitoring score
Answer: A,C
NEW QUESTION # 44
Sales Methodology means an industry recognized standard sales process?
Answer:
Explanation:
False - Sales Methodology is what works for your organization tools such as Miller Heisman leverage learning in this area.
NEW QUESTION # 45
As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities.
Which approach should the Consultant suggest to meet this requirement?
- A. Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity.
- B. Create Apex class code to assign territories to open Opportunities.
- C. Enable sharing access to the account to assign any active territory to Opportunities.
- D. Update the Profile with the "Manage Territory" permission.
Answer: A
NEW QUESTION # 46
A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes.
Which two groups should provide content for the use cases?
Choose 2 answers
- A. Executives
- B. Finance team
- C. Sales reps
- D. Sales operations
Answer: C,D
NEW QUESTION # 47
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers
- A. Reduced issue resolution time
- B. Reduced first contact resolution
- C. A knowledge article life cycle that is implemented correctly the first time and does not need to change
- D. A knowledge article life cycle that evolves based on usage and demand
Answer: A,B
NEW QUESTION # 48
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