Pass Salesforce Salesforce-Certified-Administrator Exam with Guarantee Updated 248 Questions
Latest Salesforce-Certified-Administrator Pass Guaranteed Exam Dumps Certification Sample Questions
To become Salesforce-Certified-Administrator, you need to pass the Salesforce-Certified-Administrator Certification Exam. Salesforce-Certified-Administrator exam consists of 60 multiple-choice questions that you need to complete in 105 minutes. Salesforce-Certified-Administrator exam fee is $200, and you need to achieve a passing score of 65% to get certified. Salesforce Certified Administrator certification is valid for three years, after which you need to recertify to maintain your credentials.
Salesforce Certified Administrator certification is an important credential for individuals who work with Salesforce CRM. It demonstrates that the individual has the knowledge and skills required to manage and customize the Salesforce platform and can be a valuable asset in their career.
NEW QUESTION # 109
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers
- A. Find them in the global search result.
- B. Search the Recent Records component on the homepage.
- C. Utilize a list view where lead status equals Qualified.
- D. Use the Data Import Wizard,
Answer: C
NEW QUESTION # 110
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
- A. Configure an auto launched flow for Opportunity editing.
- B. Add a path for stage to the opportunity record page.
- C. Use a Kanban list view for Opportunity.
- D. Create a simplified Opportunity page layout.
Answer: B,C
Explanation:
Explanation
Paths allow you to display key fields and guidance for each stage of an opportunity. Kanban list views allow you to update records by dragging them between columns.
References: https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.kanban_overview.htm&type=5
NEW QUESTION # 111
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
- A. Configure a Custom Lookup Field for shoe design on the product object.
- B. Use the Standard Object for designs.
- C. Create a Custom Object for shoe design.
- D. Add a custom master detail field for shoe design on the Product Object.
Answer: C,D
Explanation:
Explanation
Custom object and master detail field are two steps that should be configured to meet this requirement.
Custom object can be used to create a new object for shoe design that can store information about different designs and stages. Master detail field can be used to create a relationship between Product and Shoe Design that prevents deletion of Shoe Design records and allows multiple designs for one product. References:
https://help.salesforce.com/s/articleView?id=sf.customize_customobjects.htm&type=5https://help.salesforce.com
NEW QUESTION # 112
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
- A. Custom and standard objects have standard fields.
- B. Only standard objects support master-detail relationships.
- C. Standard objects are includedwith Salesforce.
- D. A new standard object can be created.
Answer: C,D
Explanation:
Explanation
Standard objects are objects that are included with Salesforce by default, such as Account, Contact, Lead, Opportunity, etc.They have predefined fields and functionality that support common business processes.
Custom objects are objects that you create to store information that is specific to your organization or industry.
You can create new standard objects using the Object Manager in Setup.
References:https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/standard_and_custom_obje
NEW QUESTION # 113
An administrator at Cloud Kicks wantsto deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
- A. The use is part of a territory hierarchy.
- B. The User is in a Custom hierarchy field.
- C. The User is the highest role in the role hierarchy
- D. The User is assigned inworkflow email alert.
Answer: A,D
Explanation:
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. Aterritory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself.
References:https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5
NEW QUESTION # 114
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the Password policies.
- B. Review the password history.
- C. Review the Security token.
- D. Review the Login history
Answer: C
NEW QUESTION # 115
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Assignment Rules
- B. Web-to-case
- C. Auto-Response Rules
- D. Email-to-Case
Answer: A
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 116
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
- A. Forecasting
- B. Opportunity Stages
- C. Sales Quotes
- D. Opportunity List View
Answer: A,B
Explanation:
Explanation
Forecasting is a feature that allows you to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout your organization. Opportunity stages are the steps that an opportunity goes through as it moves from creation to close, and they determine the probability and forecast category of the opportunity. References:
https://help.salesforce.com/s/articleView?id=sf.forecasting3_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opptystages.htm&type=5
NEW QUESTION # 117
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Compact Layout Editor
- B. Related Lookup Filters
- C. Page Layout editor
- D. Search Layout Editor
Answer: C
Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can also use page layout editor to customize related lists on detail pages by adding or removing fields, changing column order, sorting records, etc. To meet the requirement of showing different fields on the Case related list from the Account record for Sales and Customer Care users, you need to use page layout editor to modify the related list properties for each page layout assigned to those users. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutrelatedlists.htm&type=5
NEW QUESTION # 118
Which three aspects of standard fields should an administrator customize?
Choose 3 answers
- A. Field name
- B. Decimal Places
- C. Field history tracking
- D. Help Text
- E. Picklist Values
Answer: C,D,E
NEW QUESTION # 119
The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
- A. Add to manual sharing list
- B. Assign permission set group to Users
- C. Create a Permission Set
- D. Edit organization-wide defaults
Answer: B,C
Explanation:
Explanation
A permission set group is a collection of permission sets that can be assigned to users as one unit; it simplifies permission management by reducing the number of permission assignments needed for users who require multiple permission sets. A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce; it can be used to extend users' access beyond their profile without changing their profile. Creating permission sets and assigning permission set groups can help Cloud Kicks give access to new custom object with custom fields to more than one user by creating permission sets that include access to new custom object with custom fields and assigning permission set groups that contain those permission sets to users who need them. Adding users to manual sharing list or editing organization-wide defaults are not options for giving access to new custom object with custom fields to more than one user; they either do not apply to custom objects or do not grant object-level access. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.perm_set_groups_overview.htm&type=5
NEW QUESTION # 120
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
- A. Territory Management
- B. Escalation Rules
- C. Knowledge Management.
- D. Omni-Channel
Answer: D
Explanation:
Explanation
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set.
References:https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5
NEW QUESTION # 121
Which three items are available in the mobile navigation menu?
Choose 3 answers
- A. Lightning App Pages
- B. Chatter
- C. Dashboards
- D. Lightning Home Page
- E. Utility Bar
Answer: A,B,C
Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5
NEW QUESTION # 122
Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?
- A. Make the Account Revenue field required on the page layout.
- B. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
- C. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
- D. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
Answer: D
Explanation:
Explanation
A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
NEW QUESTION # 123
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers
- A. Share the Helpdesk folder with Support Agents with View access.
- B. Share the Support Reports folder with Support Managers with Edit Access.
- C. Share the R&D folder with Support Managers with Edit Access.
- D. hare the Support Reports folder with Support Agents with View Access.
Answer: A,B
Explanation:
Explanation
To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5
NEW QUESTION # 124
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
- A. Create a custom field on Opportunity.
- B. Configure Forecasting support.
- C. Make the field editable on page layouts
- D. Define a new Stage picklist value.
Answer: C
Explanation:
Explanation
Probability is a standard percentage field on the Opportunity object that indicates how likely an opportunity will close successfully. It is automatically calculated based on the opportunity stage unless you make it editable on page layouts. To allow sales reps to change the probability field value of their opportunities, you need to make the field editable on page layouts. References:
https://help.salesforce.com/s/articleView?id=sf.opportunity_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5
NEW QUESTION # 125
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Assignment Rules
- B. Web-to-case
- C. Auto-Response Rules
- D. Email-to-Case
Answer: A
NEW QUESTION # 126
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
- A. Use the page layout editor to include the appropriate column in the Cases related list.
- B. Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.
- C. Edit the Related List component in the Lightning App Builder and choose Related List as the related list type.
- D. Use the page layout editor to change the related list type to Enhanced List.
Answer: A,C
Explanation:
Explanation
To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout.
References: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
NEW QUESTION # 127
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?
- A. In the Account object manager, create a custom compact layout.
- B. Make the field required and move it to the top of the page.
- C. From the page layout editor, drag the field to the highlights panel.
- D. Create a new page layout and a new section titled highlights panel.
Answer: A
NEW QUESTION # 128
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