Apple Desktop Service Certification : 9L0-005

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) hear a boot chime and/or see a flashing question mark on a display
B) boot the system into Mac OS X
C) boot the system into Open Firmware diagnostics
D) boot the system into Mac OS 9

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Reinitialize the hard disk and reinstall the Mac OS.
B) Replace the logic board.
C) Try to start up from a bootable CD or DVD.
D) Replace the internal hard drive with a known-good hard drive.

3. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
B) The iMac needs to warm up before it can access the Web page.
C) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
D) The Web browser is configured to only access Web pages when reloaded.

4. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

5. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?

A) 3S107
B) 2.5.8

Solutions: