HP HP5-B04D : Delta - Selling HP Printing and Personal Systems Hardware

  • Exam Code: HP5-B04D
  • Exam Name: Delta - Selling HP Printing and Personal Systems Hardware
  • Updated: Sep 07, 2026   Q&As: 150 Questions and Answers

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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Sales Strategy and Value Positioning- Competitive differentiation
  • 1. HP vs competitors positioning
    • 2. Total cost of ownership (TCO)
      - Solution-based selling
      • 1. Industry-specific solutions
        • 2. Customer needs analysis
          Services, Support, and Lifecycle- Warranty and support services
          • 1. Device lifecycle management
            • 2. Care Pack services
              - Security and manageability
              • 1. Endpoint security features
                • 2. Device management tools
                  HP Printing Portfolio- Print solutions and services
                  • 1. Security and workflow solutions
                    • 2. Managed Print Services (MPS)
                      - HP LaserJet and InkJet product families
                      • 1. Business printing use cases
                        • 2. Key features and positioning
                          HP Personal Systems (PS) Hardware- Workstations and desktops
                          • 1. Use cases and segmentation
                            • 2. Configuration options
                              - Commercial PCs and notebooks
                              • 1. Performance and security features
                                • 2. Elite and Pro series positioning

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  Question 1

                                  Which HP capabilities offer powerful solutions to overcome security threats on printers?

                                  A. HP Biosphere and SureStart technologies
                                  B. HP Embedded Web Server and Web Jetadmin
                                  C. HP Universal Print Driver and LANDesk
                                  D. Wireless Direct Printing and AirPrint


                                  Question 2

                                  Your customer needs to process 3D graphics and 4kvideo manipulation in real time. Which HP workstation should you recommend?

                                  A. HPZ420
                                  B. HPZ230
                                  C. HPZ820
                                  D. HP Z620


                                  Question 3

                                  Where is the customer value in using an HP Enterprise MFP device'?

                                  A. They are the smallest MFPs in the market, which gives the customer more space on their desktop.
                                  B. Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
                                  C. They are ink-based only: therefore, they give you the lowest cost per page
                                  D. They use the lowest priced toner cartridges


                                  Question 4

                                  What is a benefit of business value selling?

                                  A. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
                                  B. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
                                  C. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
                                  D. It ensures customers are able to realistically compare product features and advantages and determine the best solution for their organization.


                                  Question 5

                                  What is the target market for a personal printer in terms of number of users per device?

                                  A. 15-60 users
                                  B. 1-5 users
                                  C. 10-30 users
                                  D. 6-15 users


                                  Solutions:

                                  Question 1
                                  Answer: B
                                  Question 2
                                  Answer: C
                                  Question 3
                                  Answer: B
                                  Question 4
                                  Answer: A
                                  Question 5
                                  Answer: B

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