Salesforce AP-209 : Advanced Field Service Accredited Professional

Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?

• A. Modify the Scheduling Policy to prefer contractors
• B. The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and
  'Designated Work' for maintenance work between 9:00 AM and 5:00 PM
• C. The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill
• D. Create a Service Territory for contractors to ensure that maintenance work is assigned only to them

Universal Containers sells capital equipment that includes a 90-day warranty for repairs. They also offer a
'Preventative Maintenance Service Contract' for the purchase.
What data model and solution approach should a Field Service consultant recommend?

• A. Use 'Opportunity Products' that will create 'Assets' when the 'Opportunity' is 'Won' with automation.
  That automation can also create a 'Warranty' record for the 90 day period. If a 'Preventative Maintenance Service Contract' is purchased, have an automation to create a 'Service Contract' record,
  'Maintenance Plan' record, and 'Maintenance Asset' records
• B. Establish a new customer on-boarding administration role and have that Service Resource manually create the 'Asset' records and create custom checkbox fields to determine if the 'Asset' is under
  'Warranty' and signed up for the 'Preventative Maintenance Service Contract'
• C. Create a custom object called 'Capital Equipment' and create these records from 'Opportunity Products' when an 'Opportunity' is 'Won'. That record will have a formula checkbox field if it is under 'Warranty'.
  Create a 'Maintenance Plan' record if the customer signs up for a 'Preventative Maintenance Service Contract'
• D. Set the 'Warranty' and 'Maintenance Plan' as related lists on the 'Account' Record. Create an Automation that will trigger the creation of 'Preventive Maintenance Service Appointments' based on the related 'Maintenance Plan' if a 'Warranty' record is added as well

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

• A. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage
• B. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App
• C. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive
• D. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop
• E. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

Universal Containers would like to track Asset downtime.
What should a consultant recommend if a company wants to track Asset downtime?

• A. Create custom fields on the Asset record to track.
• B. Use 'Asset Timelines'.
• C. Use 'Asset Downtime Periods'.
• D. Create a custom object to track.

Universal Containers has a requirement that during the first month of working, junior Service Resources need to be escorted by a senior experienced employee who guides them on how to complete the job.
How would a consultant implement this requirement?

• A. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type 'Same Start'
• B. Use Crews, model the two resources as members of a Crew and one Service Appointment assigned to the Crew
• C. Create a Work Order and Work Order Line Item (WOLI) as a child record, each WOLI with a Service Appointment, one Service Appointment that is assigned to the junior resource and the second is assigned to the senior resource
• D. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type
  'Immediately Followed'