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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
B) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
C) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

2. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
D) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

3. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Attribute Rules
B) Context Rules
C) Compatibility Rules
D) Advance Rules

4. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Digital Commerce APIs
B) Use Cart Based APIs
C) Use CPQAppHandler Methods
D) Use EPC APIs

5. Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A) Time Plan
B) Promotions
C) Offering
D) Discount

Solutions: