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Salesforce Slack-Admn-201 : Salesforce Certified Slack Administrator
- Exam Code: Slack-Admn-201
- Exam Name: Salesforce Certified Slack Administrator
- Updated: Aug 24, 2026 Q&As: 212 Questions and Answers
About Salesforce Slack-Admn-201 Exam
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: App Administration | 10% | - Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
| Topic 2: Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices - Convert public channels to private channels - Configure channel management policies |
| Topic 3: Security | 15% | - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Monitor and audit workspace activity - Configure security policies and compliance settings |
| Topic 4: Enabling Slack Success | 15% | - Create help channels for user support - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity |
| Topic 5: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 6: Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Topic 7: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding |
Salesforce Certified Slack Administrator Sample Questions:
1. You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
(Select the best answer.)
A) Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
B) Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
C) Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.
D) Manually delete the departing Workspace Admin from your organization's IdP.
2. Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?
A) Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
B) Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
C) Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.
D) People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
3. Which Slack plan(s) support the Legal Holds feature?
A) Pro, Business+ and Enterprise Grid
B) Business+ and Enterprise Grid
C) Free, Pro, Business+ and Enterprise Grid
D) Enterprise Grid only
4. Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?
A) Create workspaces for each department and sub-department in the company.
B) Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
C) Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
D) Create one workspace, where each product line sold has its own channel.
5. Which plan(s) support(s) customizable message and file retention features?
A) Free, Pro, Business+, and Enterprise Grid
B) Business+ and Enterprise Grid
C) Pro, Business+, and Enterprise Grid
D) Enterprise Grid only
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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