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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

A) Matching Is based on the standard Email field.
B) Matching is based on any Email field.
C) Matching is based on Full Name and standard Email field.

2. The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A) It can show roll-up summary fields for Currency fields.
B) It can display up to 10 fields per card.
C) It can summarize records by Currency fields.

3. A consultant is initiating a Sales Cloud project for Cloud Kicks.
Which essential action should the consultant prioritize to ensure successful implementation and adoption?

A) Design end user training plan.
B) Set project milestones and establish key performance indicators (KPIs).
C) Develop Quality Assurance (QA) testing scripts.

4. Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?

A) Create a Path on the Opportunity object.
B) Create validation Rules on the Opportunity Stage field.
C) Create a flow paired to each of the Opportunity stages.

5. Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance.
Which aspect should the consultant consider first before proceeding with the data migration?

A) Number of marketing campaign licenses required for the migration
B) Volume of customer, partner, and prospect data identified prior to migration
C) Role hierarchy and sharing rules set up prior to migration

Solutions: