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Microsoft MS-220 : Troubleshooting Microsoft Exchange Online
- Exam Code: MS-220
- Exam Name: Troubleshooting Microsoft Exchange Online
- Updated: Aug 01, 2026 Q&As: 107 Questions and Answers
About Microsoft MS-220 Exam
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.
Skills measured
- Troubleshoot mail client issues (20–25%)
- Troubleshoot compliance and retention issues (25–30%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot hybrid and migration issues (10–15%)
- Troubleshoot mail flow issues (20–25%)
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot compliance and retention issues | 25-30% | - Troubleshoot in-place holds and litigation holds - Address data loss prevention (DLP) issues - Manage retention policies and retention labels - Resolve eDiscovery and content search problems |
| Troubleshoot hybrid and migration issues | 10-15% | - Fix directory synchronization issues - Troubleshoot mailbox migration batches and failures - Address coexistence and free/busy sharing problems - Resolve hybrid configuration wizard and connectivity problems |
| Troubleshoot mail flow issues | 20-25% | - Resolve send/receive failures, delays, and NDRs - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems - Fix mailbox database and quota issues - Manage mailbox and recipient configuration |
| Troubleshoot mail client issues | 20-25% | - Troubleshoot Outlook on the web access and functionality - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues - Resolve Outlook connectivity and profile issues |
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