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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)

A) scatter charts
B) single-series charts
C) multi-series charts
D) funnel charts

2. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to organize multiple price lists
B) a way to bundle two or more products together
C) a set of measurements in which a product is available
D) a way to define the product that will be used as a substitution if another product is unavailable

3. In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing
frequency of Monthly.
You need to create a service template with a billing frequency of Quarterly.
What should you do?

A) Change the billing frequency in the default service template to Quarterly, and then save a copy of the template.
B) Create a new template with a Quarterly billing frequency.
C) Create a copy of the default service template and change the billing frequency in the copy to Quarterly.
D) Change the billing frequency in the default service template to Quarterly, and then save the template.

4. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
B) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
C) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
D) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
E) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.

5. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Track financial information to determine return on investment (ROI).
B) Create an appointment activity.
C) Associate target products and price lists.
D) Create a campaign from a template.

Solutions: