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HP Selling HP BSM Solutions Sample Questions:

1. Which customer challenge does BSM Systems management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to detect the root-cause of an application problem
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) inability to provide a holistic and cross-domain view of their entire IT infrastructure

2. What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?

A) Testing as a Service (TaaS)
B) Diagnostics Heads-up Display (DHUD)
C) Automated Service Ticketing System (ASTS)
D) Run-time Service Model (RTSM)

3. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) incident ticket management
B) service desk management
C) maintaining and monitoring the quality of services
D) performance test management

4. Where can you find license SKU and pricing information for HP BSM Network Management?

A) Pricing Guides on HP Partner Central
B) BSM datasheets
C) Sales Awareness Webinars
D) www.hp.com/software

5. What is a CIO's primary responsibility?

A) providing performance test metrics that add value to the business
B) aligning IT Services with the business needs and goals of the company
C) providing in-depth Service Desk analytics
D) amortizing hardware expense costs

Solutions: