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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which tool should you use to set and change the Smart Card PIN on an HP notebook?

A) Credential Manager for HPProtectTools
B) Security Center in Windows Control Panel
C) F10 Computer Setup Utility
D) Smart Card Security for HPProtectTools

2. In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

A) downloading a maintenance guide
B) installing service packs
C) asking the customer to describe the symptoms of the problem
D) deciding whether the problem is caused by hardware or software failure

3. What is the primary function of MXM graphics modules in portables?

A) allows an embedded video chipset installation
B) provides high-definition hardware support
C) allows the graphics processor to be easily upgraded
D) provides the ability to use scalable link interface (SLI) graphic processors

4. A system boots from a SCSI drive but after the addition of an IDE hard drive, the system no longer boots. What is the probable cause?

A) The SCSI drive is not terminated properly.
B) The IDE drive has defaulted to the first boot device in the system boot order.
C) The IDE drive and SCSI drive have the same device I
D) SCSI and IDE devices cannot coexist in the same system.

5. A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?

A) The customer should check with the service center in the foreign country.
B) The customer can bring the notebook to any service center in any country.
C) The customer must return the product to a country where the product is supported.
D) The customer has invalidated the warranty by traveling outside their region.

Solutions: