Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the built-in Dialpad.
C) Use the Call History.
D) Use the .NET Client.

2. What additional functionality does Communicate brings to Genesys Cloud?

A) Knowledge base features, such as FAQs and Communities.
B) Directory capabilities, such as advanced search, profiles, and keyword searching.
C) Call center features such as ACD and scripting.
D) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

3. How many types of Genesys Cloud Contact Center Licenses are available?

A) 4
B) 3
C) 2
D) 5

4. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) TLS
B) TCP
C) UDP
D) The default protocol
E) SIP

5. How do you represent your organization when you contact the Genesys Cloud support team?

A) Agent Name
B) ID
C) Company Name
D) Organization ID

Solutions: