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SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811
- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Sep 13, 2026 Q&As: 155 Questions and Answers
About SAP C_C4C14_1811 Exam
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Service Request Management | 12%-16% | - Service level agreements (SLA) - Create and process service tickets - Escalation and routing rules |
| Registered Products | <8% | - Use in service tickets |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Installed Base | <8% | - Use in service tickets |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Warranty Management | <8% | - Warranty determination and processing |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.
- A. Functional unit manager
- B. Reporting line manager
- C. Territory Manager
- D. Service line manager
Correct Answer: A,D 🗳️
Question #2
What does a Simulate Run action display in maintenance plans?
- A. A list of all objects for which a work ticket would be created
- B. A success status to indicate if the maintenance plan run was successful
- C. The top 10 objects for which a work ticket would be created
- D. The number objects for which a work tickets would be created
Correct Answer: B 🗳️
Question #3
How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
- A. Apply the Data Workbench to populate data
- B. Use a custom data migration template to populate data
- C. Use a standard migration template to populate data
- D. Use the Application and User Management work center to populate data
Correct Answer: A,B 🗳️
Question #4
Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
- A. Adjust fields with input fields
- B. Activate migration templates in scoping
- C. Migrate data from the template file
- D. provided migration template in the Data Workbench
- E. Fix errors in the data file
Correct Answer: B,C,D 🗳️
Question #5
When a user creates service tickets, what product type is supported for determining the warranty?
- A. Registered product
- B. List product
- C. Individual product
- D. Entitlement product
Correct Answer: A 🗳️
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