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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-business
B) Business-to-consumer
C) Employee support
D) Business-to-customer
E) Consumer-to-consumer

2. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Work Center
B) User
C) Business role
D) Access context

3. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Maintenance plan
B) Service entitlement
C) Warranty information
D) Pricing condition

4. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) Campaign
B) Maintenance plan
C) The Report
D) Activity

5. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Activate business configuration in scoping
B) Maintain a setting in the item processing types
C) Schedule mass release of assignments
D) Define time types in fine-tuning

Solutions: