WorldatWork B12 : Benefits Outsourcing - Selecting-Contracting and Managing Service Partners

  • Exam Code: B12
  • Exam Name: Benefits Outsourcing - Selecting-Contracting and Managing Service Partners
  • Updated: Aug 08, 2026   Q&As: 0 Questions and Answers

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WorldatWork B12 Exam Syllabus Topics:

SectionObjectives
Topic 1: Governance and Performance Management- Governance frameworks
  • 1. Continuous improvement practices
    • 2. KPIs and service performance metrics
      Topic 2: Contracting and Negotiation- Contract structure and terms
      • 1. Service level agreements (SLAs)
        • 2. Pricing models and fee structures
          Topic 3: Selecting Service Providers- Vendor evaluation process
          • 1. RFP development and assessment criteria
            • 2. Due diligence and capability review
              Topic 4: Benefits Outsourcing Fundamentals- Outsourcing strategy and business rationale
              • 1. Build vs. buy decision considerations
                • 2. Drivers of benefits outsourcing
                  Topic 5: Risk, Compliance, and Continuity- Risk management in outsourcing
                  • 1. Regulatory and compliance requirements
                    • 2. Business continuity planning
                      Topic 6: Managing Service Partners- Ongoing vendor management
                      • 1. Issue resolution and escalation processes
                        • 2. Performance monitoring and reporting

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