Microsoft AB-210 : Accelerating Sales Pipelines with AI in Dynamics 365

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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A seller follows AI recommendations but ignores one because the customer recently announced an unexpected budget freeze. Which principle best describes appropriate AI usage?

A) Human judgment remains important.
B) AI predictions become permanently incorrect.
C) AI always overrides human judgment.
D) AI recommendations cannot be questioned.

2. An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?

A) Copilot exports all customer data.
B) Copilot displays all CRM records.
C) Copilot respects Dynamics 365 security permissions.
D) Copilot ignores security roles.

3. A company is using AI agents in Dynamics 365 Sales.
The company requires that the agent must do the following:
- Research incoming leads and generate initial outreach email.
- Autonomously contact leads, follow up, and evaluate qualification
during the process.
You need to identify which AI agent in Sales supports these requirements.
Which agent type should you use?

A) Sales Close Agent: Engage
B) Sales Qualification Agent: Research-only
C) Sales Qualification Agent: Research and engage
D) Sales Close Agent: Research

4. You are preparing to deploy AI agents for a company's sellers.
The company wants to ensure that AI capacity is available before agents begin operating.
You need to configure Dynamics 365 so AI agents can consume AI credits.
Which action should you perform?

A) Monitor Copilot Credit usage in the Microsoft Power Platform admin center.
B) Assign Copilot Studio author permissions to sellers.
C) Create a new Microsoft Power Platform environment for the agents.
D) Assign AI capacity to the Dynamics 365 environment.

5. A company is using Dynamics 365 Sales.
The company is NOT using predictive lead scoring. The company has historical sales records for the last three years.
You need to configure a predictive lead scoring model.
What is the minimum number of records required?

A) 40 qualified leads and 40 disqualified leads
B) 40 qualified leads and 40 won opportunities
C) 40 qualified leads and 40 lost opportunities

Solutions: