Microsoft 77-731 : Outlook 2016: Core Communication, Collaboration and Email Skills

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: May 28, 2026   Q&As: 35 Questions and Answers

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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

Download exam skills outline

Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Set calendar item importance, forward calendar items, configure reminders
  • display multiple calendars
Topic 2
  • Customize reply messages, change text formats for all outgoing messages
Topic 3
  • adjust viewing details for calendars, modify calendar time zones
  • set free or busy status for calendar items
Topic 4
  • export messages to a data file
  • Format text, insert hyperlinks
  • apply themes and styles
Topic 5
  • Create calendar items, create recurring calendar items, cancel calendar items
  • Create and manage calendars
Topic 6
  • manage multiple accounts, add an account Print and save information
  • Navigation Pane, configure reviews
Topic 7
  • configure Junk Email and Clutter settings
  • flag outgoing messages for follow up
Topic 8
  • Create a message; add or remove message attachments
  • add tracking and voting options
Topic 9
  • sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps
Topic 10
  • Sort messages, move messages between folders
  • add new local folders, apply categories
Topic 11
  • create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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