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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Portal Customization | 35% | - Models, Controllers and JavaScript - Portal Framework and Deployment - Custom Widget Development - Look and Feel Customization - Standard and Syndicated Widgets |
| Topic 2: Integration APIs | 25% | - Connect REST API - Authentication and Security - Connect Web Services for SOAP - Connect for PHP |
| Topic 3: Agent Desktop & Console Extensions | 15% | - Desktop Add-ins using .NET - Agent Scripting and Workflows - Console Customization |
| Topic 4: Oracle B2C Service Architecture & Data Model | 20% | - Connect Common Object Model (CCOM) - Custom Objects and Fields - Data Access and Security Model - RightNow Object Query Language (ROQL) |
| Topic 5: Deployment & Troubleshooting | 5% | - Deployment Process - Performance Optimization - Logging and Debugging |
Question 1
Identify two items that accurately describe customobjects.
A. Fields on a custom object can be created, but they can never be deleted.
B. Indexes for custom objects cannot be user defined. They are autogenerated by the system after query analysis.
C. Saved custom objects can be used in the development environment of a Customer Portal, but the custom objects must be deployed to be used in the production environment of the Customer Portal.
D. Custom objects can be exported from an Oracle B2C Service instance and imported to a different Oracle B2C Service instance.
E. CRUD permissions for custom objects can be set perprofile.
F. It is not possible to roll back deployment of custom objects.
Question 2
You are creating the authentication portion of an add-in and have several options.
The agents will haveaccess to use the Connect Web Services (CWS) API and session authentication. Each agent will require a unique login to the system, and audit history should be aggregated by a unique agent.
Identify the correct way to handle authentication in an add-in.
A. Authenticate via staff account and session ID by calling prepareConnectsession.
B. Authenticate via username and password that are stored in add-in server configuration variables.
C. Authenticate via a customized SAML authentication structure.
D. Authenticate via a single username and password that is stored in a text file included with the add-in.
Question 3
Identify two results of changing the MOD_cp_DEVELOPMENT_ENABLED configuration setting to no.
A. It disables access to the Customer Portal Administration area.
B. It disables access to Customer Portal files via WebDAV.
C. It disables all customizations on the site and redirects end users to Reference Implementation.
D. It disables access to Customer Portal files via WebDAV except for access to the assets folder.
Question 4
Which function in Yahoo! User Interface Library (YUI) is used to select an elementfrom the view.php file?
A. this.Y.one ();
B. this.Y.3elect ();
C. Rightnow.Y.get ();
D. Rightnow.Y-one ( );
E. Rightnow.Y.select ();
Question 5
Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?
A. logMessageO
B. errorCodeO
C. getMessageO
D. getCodeO
E. errorMessags()
Solutions:
| Question 1 Answer: D,F | Question 2 Answer: A | Question 3 Answer: B,D | Question 4 Answer: E | Question 5 Answer: A,C |
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