IBM 000-604 : IBM System z Technical V5
- Exam Code: 000-604
- Exam Name: IBM System z Technical V5
- Updated: Sep 13, 2026 Q&As: 57 Questions and Answers
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IBM 000-604 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Access Control | - User authentication and authorization - System security configuration - RACF fundamentals |
| Topic 2: Storage and Data Management | - VSAM and dataset organization - DASD and tape storage concepts - Storage management subsystems |
| Topic 3: System Operations and Management | - Console operations - System monitoring and performance - Problem determination basics |
| Topic 4: z/OS Operating System Fundamentals | - System initialization and shutdown - z/OS structure and components - Job control and workload processing |
| Topic 5: IBM System z Architecture Overview | - z/Architecture principles - Processor and memory concepts - Mainframe hardware components |
IBM System z Technical V5 Sample Questions:
Which of the following best describes zEnterprise architectural advantages?
- A. Includes all IBM servers and storage systems
- B. A centralized shared everything z/Architecture
- C. Shared nothing architecture
- D. A System of Systems consisting of multiple architectures
Correct Answer: D 🗳️
A post installation support plan must be in place after the sale of the System z. Which of the following is the best way to do this?
- A. The technical specialist should create a list of help desk phone numbers and hardware dispatch contacts to review with the customer
- B. The hardware SSR/CE is responsible for the post install support plan, the technical specialist should ensure this is complete
- C. Create a formal Customer Support Plan document and review it with the customer for agreement
- D. Discuss typical problem resolution with the customer technical staff
Correct Answer: C 🗳️
A customer expresses concern that one of their key ISV for z/OS is not willing to support their software on zEnterprise. A customer expresses concern that one of their key ISV? for z/OS is not willing to support their software on zEnterprise. Which of the following is the first action for the IBM or Business Partner Technical Team to take?
- A. Join a previously arranged customer meeting with the ISV to discuss
- B. Notify the ISV their contract will be terminated and replaced with IBM software
- C. Offer to share this concern with our PartnerWorld board for possible de-certification as an ISV.
- D. Retain the existing processor to run this ISV software
Correct Answer: A 🗳️
For a z196, post installation support requires a discussion with the customer about telephone and remote support service. Which of the following is the best recommendation to the customer?
- A. Either an analog telephone line or the internet via broadband can be used for the RSF function
- B. Use analog telephone line for RSF function.
- C. Use the Internet via broadband for the RSF function
- D. Use a dial-up modem and call IBM support collect to save the customer money.
Correct Answer: C 🗳️
A customer is considering a z196 with a zBX. Which of the following is the best action a specialist could take to ensure customer satisfaction?
- A. Conduct a "Fit for Purpose Study"
- B. Review the hardware support process and the HMC documentation for the z196 CPC and the zBX
- C. Conduct a z/VM Implementation Workshop
- D. Mentor the customer on installing PowerVM and VMware
Correct Answer: A 🗳️
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